Shipping and Delivery


Orders are shipped the next business day Monday-Friday. Orders placed on Saturday, Sunday or a national holiday are shipped the following business day. Packages may be shipped via UPS or USPS. A signature is required upon receipt of your package.




Shipping within the U.S.


Shipping within the U.S. via UPS or USPS Shipping. U.S. Ground shipping is $11.95 with delivery in 3-5 business days. U.S. 2nd Day shipping is $20.00 with delivery in 2 business days. U.S. Next day shipping is $30.00 with delivery in 1 business day.




International Shipping


International shipping is via UPS Worldwide Expedited or USPS. Standard International shipping is $35.00 with delivery in 3-5 business days. Orders shipped outside of the United States may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility.




Return Policy


All returns must be unworn, unused and in original condition. Request for return or exchange must be made within 7 days of receiving the order. Please contact us here with your order information and a brief reason for your return and we will send you an approval number. We reserve the right to refuse returns that are not in original condition. The purchaser is responsible for return shipping charges. If there was a mistake on our part, or in the case an item was faulty or damaged, you will be reimbursed for both delivery and return shipping charges. Wagnes is not responsible for any return packages damaged or not received. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau. Ship returns to: Wagnes Attention: Customer Returns 918 S. Horton St, Suite 1001 Seattle, WA 98134




Refunds


Returns are processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. Please note the original shipping charges incurred at the time of purchase are non-refundable.





Customer Care
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